Satisfaction Policy:
We go out of our way to provide you with the best service. However in the rare case that you do have an issue with your nails, we require you to notify us within 7 days of the original appointment.
Payment:
We are flexible when it comes to the method of payment. You can use either of cash, MasterCard, Visa, American Express or Discover as method of payment. Gift Certificates are also acceptable means of payment.
Gratuity:
We appreciate a cash gratuity of 15-20% of each service price.
Late Arrivals:
Our appointment times are to serve you better and to reduce or eliminate the waiting time. On the other hand we are unable to guarantee your appointment in the case where you arrive late.
Cancellation Policy:
We are aware that unexpected matters can pop up hence we do allow you to cancel your scheduled appointment and be as flexible as possible. However it is necessary for you to inform us 24 hours in advance regarding the cancellation or rescheduling of your appointment. In case you fail to inform us prior to 24 hours, the cancellation is subject to a 50% cancellation charge. And in case you do not show up or call to cancel then there is a 100% cancellation charge.
Children:
Children are one of the greatest gifts in life but our facility is geared towards providing the best possible service. There is no “designated child” area and no special accommodations for anyone besides the person receiving their service.
Pets:
Pets are adorable however due to several good reasons they are not allowed in the salon.
Face Mask/Face Shields:
We reserve the right to ask any person to use a face mask/ face shields while at our facilities. While Covid has brought the use of masks to public consciousness there are many communicable airborne diseases that can easily be prevented by wearing a facemask.