Treatment FAQs
Below are the most common questions we receive. If you have a question for our staff that can not be found here, please reach out to us directly. If you are having an emergency please call 911.
Our clinical pedicure focuses on assessing and treating your feet’ issues, while cosmetic pedicures concentrate on aesthetics and beauty.
Our professionals are trained to perform a pedicure to prevent and treat various skin and foot disorders. Our priority is the health of your feet.
This service is for everyone and anyone. Individuals with particular conditions will notice a big difference in the level of comfort when they walk or wear shoes.
We focus on cleanliness. A good percentage of the time restoring someone’s hands and feet back to good health is about maintaining them clean and removing debris and dead skin.
This is something that will be discussed with you during your first visit when we access your situation.
For many, a monthly visit will suffice. However, there are individuals that will need to come in every 3 weeks.
We are focused on treating conditions of the hands and feet. Nail spas and salons typically are cosmetically focused. Our approach is to restore the health of your hands and feet as well as beautifying.
Unlike a traditional nail salon or spa, we are a clinic, which means we handle hand and foot nail conditions from mild to extreme. If you have concerns about your specific condition, please call or email us to discuss with a clinical pedicurist confidentially.
We value all of our clients’ and patients’ privacy, security, and comfort. Not only is your treatment strictly confidential, but every session is also done in a private screening room with you, your pedicurist, and a technician (if needed).
Yes, yes, and yes. Every clinical pedicurist is licensed and board-certified in topical treatments, minimally invasive treatments, and cosmetic treatments. All of our staff undergoes continual education on the latest treatment techniques, products, and industry trends.
No, we do not perform surgery of any kind. We work hand-in-hand with your primary care and surgical doctors for post-surgery care and routine treatments.
We can also refer you to our network of providers who will work with you and your insurance providers. Several of our providers do perform work on a cash basis.
Booking & Payment FAQs
Book and reserve your appointment online. You can reschedule your appointment at any time. Credits are automatically applied to your next appointment when you reschedule 24 hours in advance.
Because we do not provide medical services, insurance providers do not carry policies for clinical pedicures. To assist patients with this, we do offer treatment payment plans to spread the costs over the course of the treatment.
Payment for each treatment session is due at booking. You may pre-pay for your treatment plans through your account or pay in person (walk-ins).
To book an appointment you may book online, call us, or send us an email. Se habla español.
You can reschedule or cancel your appointment up to 24 hours in advance. To reschedule or cancel your appointment, manage your bookings through your account. Any payments already made for treatments will be credited automatically to your next appointment.
Orders & Shipping
Our client and patient experience are integrated both online and offline. You can make payments, schedule & manage your bookings, purchase products, and have items shipped to you online and in person.
Orders placed 1:00PM (CST) are typically processed on the same day. Orders placed after 1:00PM CST are typically processed by the next day.
We offer next-day, 3-day, and standard shipping on all of our products. Orders placed online may be picked up the same day (within 1 hour of purchase) during normal business hours.
To modify or cancel your order, you may log into your account and go to recent orders. From there you can add to your order, subtract, or cancel it. Please note that once your order has been fulfilled, it cannot be canceled.
Appointments
For appointments that are rescheduled or canceled, credits for payments already made are automatically applied towards your next treatment/service. You will see this as a credit on your account balance.
To request a refund for that unused balance, please call or email our team to manually process your refund.
Products
For products purchased in person or through our online store, credits or refunds can be applied to your account with the return of the unused and unopened product. Credits and refunds are applied to your account once your return order has been received.
Please allow up to 72 hours for your refund to be shown on your bank account or credit card balance.